Shipping

Delivery Timeline

At Taaka Tales, we are committed to delivering your orders promptly. However, due to a high volume of orders, dispatch may take up to 48 hours after order confirmation. Once dispatched, your order will reach you within 7–10 working days.

How to Initiate a Return, Refund, or Replacement Request

We prioritize your satisfaction. If your order has a manufacturing defect, missing items, or incorrect products, please inspect your package immediately upon receipt and contact us within 72 hours. Include photos and videos of the issue for swift evaluation and resolution.

Once your request is approved, the return process will be completed within 3–5 business days. You can reach us at hello@taakatales.com or call us at +919316039008 Our address is: P2, Prabhbunagar society, Udhna main road, Surat - 394210.

Returns, Refunds, or Replacements on Prepaid Orders

  • Order Cancellation/Refunds: Cancellations or refunds can be requested before dispatch, provided the dispatch time exceeds 5 working days. Refunds will be processed automatically, and payments will reflect in your account within 15 days.
  • Shipping Fee: Non-refundable.
  • Approval & Stock Availability: All exchange and replacement requests are subject to approval and stock availability.
  • International Orders: No refunds or replacements are offered for orders placed outside India. Additionally, customs duties for international shipping must be borne by the customer.
  • Invoice & Packaging: Retain the original invoice and packaging to initiate returns or refunds. Products must be unused.
  • Sale or Clearance Items: Returns and refunds are not applicable for sale or clearance items.
  • Sizing: As sizing varies, we recommend double-checking measurements to ensure a perfect fit before placing your order.
  • Delivery Fee: Prepaid orders below INR 1,000 within India are subject to a delivery fee. Orders above INR 1,000 are eligible for free delivery.
  • Express Delivery: Available at an additional cost for prepaid orders within India.

Shipping, Returns/Refunds, or Replacements on Cash-on-Delivery (COD) Orders

  • Delivery Fee: A non-refundable delivery fee of INR 75 applies to all COD orders.
  • Refunds: For COD refunds, kindly provide your bank account details to facilitate the transfer.
  • Express Delivery: Not available for COD orders.

At Taaka Tales, we value your trust and are here to assist you. Should you have any questions or concerns about our shipping, returns, or refund policies, don’t hesitate to contact us—we’re happy to help!